Refund policy

By purchasing our products, you agree to our policies and have had the opportunity to read the description of your purchase.

Please Note: All items are handmade therefore they may vary in Color slightly and/or may have very minor imperfections. 

 

• Jewelry: No refunds, exchange only for defective pieces. Exchange for exact item only. In the event exact item can’t be provided a store credit will be issued.  
  
• Earrings: Due to sanitary reason all earrings are final sale items. No exchange or refund.
  
• Personalized items:No refunds or exchange. If item arrives damaged the buyer has 14 days to contact us. If item needs to be returned we will provide a shipping label. We will cover the cost to ship a new one. *Note: if returned is sent not tracked it is not our responsibility if it is lost by courier. We will only replace the item upon receipt of the return. 
• Everything else: No refunds, store credit only depending on situation and only if deemed appropriate by management
• No order cancellations accepted.
• if you have an issue with an order please contact us first at sylvestercreativenook@gmail.com and we will work with you to resolve the issue!
• Do not return order before contacting us. All returned orders must be shipped using tracked shipping at customers expense. 
  
• Christmas return policy: Customers must contact us by January 8 for any exchanges or returns for store credit. Please refer to the exchange policy above.